Returns & Exchanges
At CHARCOAL, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn items with original tags attached into the original packaging or a sturdy shipping box.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing